Author: Weinzweig, Ari
Narrator: Ari Weinzweig
Format: 3 CDs
Length: 3 Hours
Format:Retail CD Package ($19.95)Library CD Package ($29.95)
Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?
Because the way Zingerman's teaches services is different, better and more successful than the way others do it. Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.
Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.
* Five elements of the Zingerman's approach.
* Three steps of great service.
* Five steps to handling customer complaints.
* Three ways to measure service.
* Five simple hiring tips.
Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.
Ari Weinzweig is one of the founding partners of Zingerman's Community of Businesses. He is the author of a number of articles and books on food and business. Zingerman's started as a small deli and has grown to eight businesses that include a large mail-order business, restaurants, and a growing training program for other businesses wanting to learn the Zingerman's magic.
"Yes, the market is flooded with books on how to provide exceptional customer service, but there's room for one more: particularly when it's an inviting audio detailing a success story's approach. From simple hiring tips to measuring service and handling customer complaints, the author himself provides the lively reading style for his book."
"The coolest small company in America."
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